Refund Policy - OneSync Distribution

1. Overview

OneSync Media LLC is committed to providing high-quality music distribution services. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our services.

Our Business Information:
OneSync Media LLC
2801 Ocean Park Blvd
Santa Monica, CA 90405
United States
Email: info@onesync.music

2. Refund Eligibility

✓ Eligible for Refund

Service Failures: If we fail to deliver distribution services as promised
Technical Issues: Platform malfunctions preventing service access for 7+ consecutive days
Duplicate Charges: Accidental double billing for the same service
Unauthorized Charges: Charges made without your authorization
Service Cancellation: Within 7 days of initial payment for unused services

✗ Not Eligible for Refund

Change of Mind: General dissatisfaction after service delivery
Platform Rejections: Third-party platform rejections due to content issues
Artist Content Issues: Copyright claims or content violations
Completed Distributions: Services already delivered to streaming platforms
Promotional Services: Marketing campaigns already launched
Custom Services: Bespoke work completed to specifications

3. Refund Process

1

Submit Request

Contact info@onesync.music with your refund request and order details

2

Review Period

Our team reviews your request within 3-5 business days

3

Decision Notification

You'll receive an email with our decision and next steps

4

Refund Processing

Approved refunds processed within 5-10 business days

4. Service-Specific Refund Policies

4.1 Music Distribution

Distribution service refunds are subject to the following conditions:

Pre-Distribution: Full refund available if music hasn't been sent to platforms
Post-Distribution: Partial refunds may apply for future distribution periods
Annual Plans: Pro-rated refunds for unused months (minus setup fees)
Release Delays: Refunds available if delays exceed 14 days without cause

4.2 Promotional Services

Marketing and promotional service refunds:

Campaign Launch: No refunds once campaigns are live
Pre-Launch: Full refund available up to 24 hours before campaign start
Performance Guarantees: Partial refunds if guaranteed metrics aren't met
Third-Party Issues: Refunds available if platforms reject promotional content

4.3 Additional Services

Specialized service refund conditions:

Mastering Services: Full refund if initial master is rejected for technical issues
Artwork Creation: Revisions included; refunds only for non-delivery
Playlist Pitching: Refunds available if pitching service isn't performed
Radio Campaigns: Pro-rated refunds for unbroadcast segments

5. Refund Methods

5.1 Original Payment Method

Refunds are typically processed using your original payment method:

Credit Cards: 3-5 business days processing time
PayPal: 1-3 business days processing time
Bank Transfers: 5-10 business days processing time
Digital Wallets: 1-5 business days depending on provider

5.2 Alternative Methods

In cases where original payment method is unavailable:

Account credit for future services
Bank transfer to verified account
Check payment (for amounts over $100)
PayPal transfer to verified email

5.3 Partial Refunds

Partial refunds may apply in the following situations:

Services partially completed before cancellation
Pro-rated refunds for subscription services
Deductions for completed work or platform fees
Administrative fee deductions (up to $25)

6. Chargeback & Dispute Policy

Before initiating a chargeback, please contact us directly. We're committed to resolving issues promptly and fairly.

6.1 Chargeback Consequences

Unauthorized chargebacks may result in:

Immediate suspension of distribution services
Removal of music from streaming platforms
Account termination and blacklisting
Legal action for services already rendered

6.2 Dispute Resolution

We prefer to resolve disputes through direct communication:

Email info@onesync.music with detailed concerns
Request mediation through our customer service manager
Escalate to billing disputes team if necessary
Consider third-party mediation for complex cases

7. International Refund Considerations

7.1 Currency Exchange

For international transactions:

Refunds processed in original transaction currency
Exchange rate fluctuations may affect final amount
Additional bank fees may apply for international transfers
Processing times may be extended for international refunds

7.2 Regional Regulations

We comply with regional consumer protection laws:

EU Customers: 14-day cooling-off period for digital services
UK Customers: Consumer Rights Act protections apply
Australian Customers: Australian Consumer Law guarantees
Canadian Customers: Provincial consumer protection regulations

8. Contact Information

Refund Support

For all refund-related inquiries, please contact:

Email: info@onesync.music
Subject Line: "Refund Request - [Order Number]"

Required Information

Please include the following in your refund request:

Order number or transaction ID
Date of purchase
Service(s) purchased
Reason for refund request
Preferred refund method
Supporting documentation (if applicable)

Response Guarantee: We respond to all refund requests within 24 hours during business days. Complex cases may require additional review time, but we'll keep you informed throughout the process.

9. Policy Updates

This Refund Policy may be updated periodically. Changes will be communicated through:

Email notification to active customers
Website banner announcement
Updated effective date
30-day advance notice for material changes

Legal Notice: This Refund Policy is governed by California state law and federal regulations. By using our services, you agree to these refund terms and conditions.