Privacy Policy

1. Introduction

OneSync Media LLC ("OneSync," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music distribution platform and services.

This policy applies to all users of our website, mobile applications, and services. By using OneSync services, you consent to the data practices described in this policy.

Our Business Address:
OneSync Media LLC
2801 Ocean Park Blvd
Santa Monica, CA 90405
United States

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us:

Account Information: Name, email address, phone number, date of birth
Profile Data: Artist name, bio, social media links, profile photos
Payment Information: Bank account details, PayPal information, tax identification numbers
Identity Verification: Government-issued ID, business registration documents
Communication Data: Support tickets, feedback, survey responses

2.2 Content Information

Information related to your music and creative content:

Audio Files: Music tracks, metadata, artwork, liner notes
Distribution Data: Release information, streaming statistics, sales data
Rights Information: Publishing details, collaboration credits, licensing data
Performance Analytics: Play counts, geographic data, audience demographics

2.3 Technical Information

Automatically collected technical data:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns, feature usage
Location Data: General geographic location based on IP address
Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Information

3.1 Service Provision

We use your information to provide and improve our services:

Distribute your music to streaming platforms and digital stores
Process payments and calculate royalties
Provide customer support and technical assistance
Maintain and improve platform functionality
Generate analytics and performance reports

3.2 Communication

We may use your contact information to:

Send important service updates and notifications
Provide marketing communications (with your consent)
Respond to your inquiries and support requests
Share industry news and platform updates

3.3 Legal and Business Purposes

We may use information for legitimate business purposes:

Comply with legal obligations and regulatory requirements
Prevent fraud and ensure platform security
Enforce our terms of service and policies
Conduct business analytics and market research

4. Information Sharing

4.1 Distribution Partners

We share necessary information with our distribution partners:

Streaming Platforms: Spotify, Apple Music, Amazon Music, etc.
Digital Stores: iTunes, Google Play, Beatport, etc.
Rights Organizations: ASCAP, BMI, SESAC, and international PROs
Payment Processors: Banks, PayPal, and other financial institutions

4.2 Service Providers

We work with trusted third-party service providers:

Cloud storage and hosting services
Analytics and marketing platforms
Customer support and communication tools
Security and fraud prevention services

4.3 Legal Requirements

We may disclose information when required by law:

Response to legal process, subpoenas, or court orders
Cooperation with law enforcement investigations
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your data:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Multi-factor authentication and role-based access
Regular Audits: Security assessments and vulnerability testing
Data Backup: Secure, encrypted backup systems
Employee Training: Regular security awareness training

5.2 Data Retention

We retain your personal data only as long as necessary:

Account data: For the duration of your account plus 7 years for tax purposes
Music content: As long as distribution agreements are active
Payment records: 7 years for financial and tax compliance
Support communications: 3 years for service improvement

5.3 International Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

Standard Contractual Clauses (SCCs) with international partners
Adequacy decisions by relevant data protection authorities
Certification under recognized privacy frameworks

6. Cookies & Tracking Technologies

6.1 Types of Cookies

We use various types of cookies and similar technologies:

Essential Cookies: Necessary for website functionality and security
Performance Cookies: Help us understand how you use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

6.2 Cookie Management

You can control cookies through:

Browser settings to block or delete cookies
Our cookie consent banner preferences
Third-party opt-out tools for advertising cookies
Do Not Track browser settings (where supported)

6.3 Analytics

We use analytics services to improve our platform:

Google Analytics for website usage statistics
Custom analytics for platform feature usage
Performance monitoring for technical optimization

7. Your Privacy Rights

7.1 Access and Control

You have the following rights regarding your personal data:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data (where applicable)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests

7.2 Marketing Communications

Regarding marketing communications, you can:

Unsubscribe from marketing emails using the unsubscribe link
Update your communication preferences in your account settings
Contact us directly to opt-out of specific communications
Note: You cannot opt-out of essential service communications

7.3 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

7.4 European Privacy Rights (GDPR)

If you are in the European Union, you have additional protections:

Right to lodge a complaint with supervisory authorities
Right to withdraw consent at any time
Enhanced rights for automated decision-making
Right to appoint a representative for privacy matters

8. Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact us:

Privacy Officer: privacy@onesync.music
General Inquiries: info@onesync.music
Address: OneSync Media LLC, 2801 Ocean Park Blvd, Santa Monica, CA 90405

Response Time: We will respond to privacy requests within 30 days of receipt. For complex requests, we may extend this period by an additional 60 days with notification.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through:

Email notification to registered users
Prominent notice on our website
Updated effective date at the top of this policy
30-day advance notice for material changes

Legal Notice: This Privacy Policy is governed by the laws of California, United States. By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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